ALL ORDERS ARE CUSTOM MADE TO ORDER. WE ARE NOT A MASS PRODUCTION COMPANY AND DO NOT RESELL PRODUCTS FROM ALIEXPRESS. ALL HAIR IS VIRGIN, REMY, CUTICLE ALIGNED, SINGLE DONOR HAIR, WITH LESS THAN 2% SHEDDING, NO MATTING, AND LONG HAIRS FROM ROOT TO TIP. IF YOU ORDER A CURL PATTERN, WE MAKE THE CURL USING NO TRIGLYCERIDES, OR HARSH CHEMICALS. THE CURL STAYS AFTER WASHING AND CAN BE BLEACHED, FLAT IRONED, ETC. CUSTOM MAKING TAKES LESS THAN A WEEK IN MOST CASES.
WHAT WE DO:
1. WE PURCHASE THE HIGHEST QUALITY VIRGIN SINGLE DONOR HAIR AND KEEP IN HOUSE
2. WHEN YOU ORDER WE TAKE THAT VIRGIN HAIR AND CUSTOMIZE IT TO THE TEXTURE THAT YOU DESIRE! (WE USE NO TRIGLYCERIDES, NO ACIDIC BATHS, AND NO HARSH CHEMICALS… EVER!)
3. IT TAKES ABOUT 1-7 BUSINESS DAYS TO MAKE YOUR CURL PATTERN INTO YOUR ORDER, AND THEN WE PRIORITY EXPRESS SHIP TO YOUR DOOR! OR YOU CAN ORDER FROM OUR “IN STOCK” ITEMS THAT SHIP NEXT DAY.
4. PLEASE READ YOUR ORDER IN YOUR SHOPPING CART, THAT WILL TELL YOU THE TIMEFRAME AS TO WHEN YOUR ORDER WILL SHIP.
CAN I CHANGE MY ORDER BEFORE IT HAS SHIPPED?
WE DO NOT CHANGE, EXCHANGE, OR RETURN ANY WIG ORDERS ONCE STARTED AND/OR SHIPPED.
WE DO NOT RETURN OR EXCHANGE FROM BUYERS REMORSE.
We use our premium raw virgin hair to customize to your desires. If we have to relinquish our hair to make your order, and you wish to change your order causing us to use even more hair to make a newer order, you will be charged a restock fee. PLEASE MAKE SURE YOU READ EXACTLY WHAT YOU ARE ORDERING BEFORE YOU CHECK OUT TO AVOID THIS. PLEASE SEE THE RESTOCK FEES BELOW:
LENGTH 1OZ 3OZ 3.5OZ 4OZ 5OZ
12" $38 $58 $65 $71 $87
14" $39 $60 $68 $74 $91
16" $40 $63 $77 $78 $95
18" $41 $70 $84 $86 $107
20" $43 $74 $87 $92 $114
22" $44 $78 $89 $98 $121
24" $46 $84 $96 $106 $125
26" $48 $89 $102 $112 $130
MONDAY THROUGH FRIDAY 10AM-7PM CST. CLOSED ON ALL USA AND INDIA HOLIDAYS
WHAT DOES MY ORDER STATUS MEAN?
AWAITING PAYMENT: We have not received a cleared payment from you, and still waiting for your money.
AWAITING FULFILLMENT: Order has been received. We are currently custom making your order.
AWAITING SHIPMENT: Order is 99% complete, and is subjected to ship within 24-48 hours
PRE ORDERS: Customer has paid in advance for a product that is coming soon
INCOMPLETE ORDERS: An order in the shopping cart subjected to being removed.
CAN I EXCHANGE/RETURN USED HAIR?
We always have sample hair available for you to purchase. This way, you are able to check our quality, texture matching, and pure love for the product, before investing in our bundles. We do not return or exchange hair extensions, or provide free hair - please know this before ordering. We have no "special scenarios". All sales are final. Our facility has been checked, and verified as selling a human body part. With selling human body parts we must abide by US Law:
DUE TO UNITED STATES CODE TITLE 42 - THE PUBLIC HEALTH AND WELFARE CHAPTER 6A - PUBLIC HEALTH SERVICE SUB CHAPTER II - GENERAL POWERS AND DUTIES Part G - Quarantine and Inspection Sec. 271 - Penalties for violation of quarantine laws, ALL HUMAN HAIR IS NOT AVAILABLE FOR REFUND OR EXCHANGE. VIOLATION OF THIS LAW shall be punished by a fine of not more than $1,000 or by imprisonment for not more than one year, or both.
WE STAND FIRM ON THE USA HEALTH CONCERNS AND ABIDE BY THIS LAW.
MY ORDER IS INCORRECT. WHAT DO I DO?
- TAKE PHOTOS OF THE HAIR IN QUESTION
- TAKE PHOTOS OF THE LABEL
- TAKE VIDEO IF NECESSARY
- EMAIL US IMMEDIATELY WITH YOUR SUPPORTING EVIDENCE, SO YOU CAN RECEIVE THE ADDRESS TO IMMEDIATELY RETURN BACK TO US.
- DO NOT INSTALL THE HAIR. DO NOT ALTER THE HAIR, WHICH INCLUDES: Running your fingers through the hair, combing the hair, wetting the hair, untying and or unwrapping the hair, flat ironing the hair. Your job as the consumer is to fully inspect your order prior to using, and if there is ANY discrepancies, you need to contact us, not with just an email, but supporting evidence to validate your dispute.
WE DO NOT EXCHANGE/RETURN ON OUR CUSTOM WIGS. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). There are no refunds. Only store credit.
Returning is at your cost, not ours. Full store credit is contingent that the bundle returned is unused. We will take photos of the hair extensions we receive in comparison with the same texture in house, along with photos of the weight, and the color. After the photos are taken, a decision will be made. If the hair you received is different than what you ordered, based off of the photos, we will provide store credit or replace the bundle(s), and refund your original shipping fee. Store credit or replacing the bundle is up to you.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
WE DO NOT HAVE A RETURN POLICY FOR BUYERS REMORSE.
CAN I CANCEL MY ORDER?
You may cancel your order for store credit only. If you would like this, please email us at email@example.com before your order states “Awaiting Shipment”.
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays.
We are not responsible for late shipments due to increment weather, US or International holidays, natural disasters, or carrier delays. Please keep in mind holidays, and weekends do not count as a business day and should be considered when calculating shipping times. We entrust our carriers to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. We do not send to any military bases, so please make sure you have the correct address for signature confirmation at the time of purchase or you will face a delay, Once your order has shipped we will send you a confirmation email.
If a shipment is returned to us due to a bad address we will reship via FedEx at no cost to you, however there will be a delay. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. We fix the shipping label to where there is no cost to the customer if shipping overseas, however, it is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required.
How many Clip Ins do I receive with one order, and what are the measurements?
- The awesome thing about clip ins is the versatility of wearing many different hairstyles, and picking and choosing how many clips you want to install for your chosen.
- 1st CLIP IN IS 1 1/2 inches - AND HAS 1 clip - The smaller pieces are for the convenience to install in the front or sides
- 2ND CLIP IN IS 2 inches - AND HAS 1 clip - The smaller pieces are for the convenience to install in the front or sides
- 3RD CLIP IN IS 2 inches - AND HAS 1 clip - The smaller pieces are for the convenience to install in the front or sides
- 4TH CLIP IN IS 2 inches - AND HAS 1 clip - The smaller pieces are for the convenience to install in the front or sides
- 5TH CLIP IN IS 6 inches - AND HAS 3 clips - This medium size clip is meant to be installed directly behind the top of the ears
- 6TH CLIP IN IS 6 inches - AND HAS 3 clips - This medium size clip is meant to be installed 1 inch above the ears
- 7TH CLIP IN IS 7 1/2 inches - AND HAS 4 clips - This large size clip is meant to be installed at the bottom of the temples
CAN I PUT MY ORDER ON LAYAWAY?
See a sale? Want to lock in your order before it sells out? Not ready to pay in full? Let us know!
Enter the code LAYAWAY at checkout for 50% off your order. We will use the money to create the hair of your choice. When you are ready to make another payment just email us with your:
Next Payment Amount
We will then send you an invoice for the payment. Once your payment is made in full then we will ship your hair out to you. If you decide you don't want to go with the payment plan, no problem! We will place your hair order up for grabs, and apply your payment as store credit to be used in the studio for absolutely anything online. Only your initial layaway payment is made online. But your future payments (in any dollar amount over $10) will be prepared as an invoice.
Layaway is not for the use of in stock items, and cannot be combined with any promotions, discounts or special offers. Any items still placed for layaway under violation of these conditions is immediately refunded.
- You can order 1oz sample hair to see the quality for yourself, or choose how much hair you want from 3 to 5oz of hair. Yes that's right we sell 5oz bundles, the most hair in the industry! We pride ourselves not just for the fact that we are seen in Vogue, Elle, Refinery29, Bossip, The Shade Room, Met Gala, Sag awards, tons of celebrities, tv shows, and women all across the world. We take pride in our quality of hair that allows you to have high quality hair, luxurious packaging, and low cost shipping! That's right, we even ship all over the world at the lowest price at the fastest shipping services. You can also join our VIP Private membership for 10% off and exclusive perks! Click on the Shop now button and if you need assistance don't hesitate to call or email us! Thanks for shopping and welcome to BES Hair.