Exchange Policy

It is your responsibility to know what you want to order prior to ordering. Once you order we use our hair stock to make your desired curl pattern. You may now exchange your order prior to shipment by paying a restock fee for each bundle. WE DO NOT EXCHANGE OUR CUSTOM WIGS. Please email us at so that we can email you an invoice that must be paid within 24 hours after sent to qualify. 


Cancellation Policy


It is your responsibility to know what you want to order prior to ordering. Orders cannot be changed or cancelled once processed, or "awaiting fulfillment" status. If we must cancel your order within 24 hours of ordering there is a 20% restocking fee of the total amount due for using our hair to customize your order. If you would like this, please email us at within 24 hours of placing your order. We use our hair stock to make your desired curl pattern. WE DO NOT CANCEL CUSTOM WIG ORDERS.You may now cancel your order for store credit only, once the order is placed and awaiting shipment, the order will not be cannot be cancelled. 


Returns Policy

You may return new, unopened items within 10 days of delivery for a full store credit. (WE DO NOT EXCHANGE/RETURN ON OUR CUSTOM WIGS). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). There are no refunds. Only exchanges and/or store credit.

Returning is at your cost, not ours. Full store credit is contingent that the bundle returned is unused. We will take photos of the hair extensions we receive in comparison with the same texture in house, along with photos of the weight, and the color. After the photos are taken, a decision will be made. If the hair you received is different than what you ordered, based off of the photos, we will provide store credit or replace the bundle(s), and refund your original shipping fee. Store credit or replacing the bundle is up to you.  

You should expect to receive your store credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.




We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.